FAQ

What types of jewelry do you offer?

Our store features a stunning collection of jewelry, including beautifully crafted necklaces, rings, and coordinated sets. Each piece is designed to elevate any outfit, making them suitable for both everyday wear and special occasions.

Are your jewelry pieces hypoallergenic?

Yes, we prioritize the use of hypoallergenic materials in our jewelry. This ensures that our pieces are not only stylish but also comfortable for individuals with sensitive skin.

What is your return policy?

We have a 14-day return policy. Customers can request a return within 30 days of receiving their item, provided it is in the same condition as received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

How can I initiate a return?

To start a return, please contact us at info@nafaluxe.com. We will provide you with a return shipping label and instructions on how to send your package back to us.

What should I do if my item is defective or damaged?

Upon receiving your order, please inspect it immediately. If you find that the item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and rectify it promptly.

Can I exchange an item?

The fastest way to ensure you receive the desired item is to return the current item and, once the return is accepted, make a separate purchase for the new item.

Do you accept returns on sale items?

Unfortunately, we do not accept returns on sale items or gift cards. Please ensure you are satisfied with your purchase before completing the transaction.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

What if I have further questions?

If you have any additional questions or concerns, please do not hesitate to contact us at info@nafaluxe.com. We are here to assist you.